Refund Policy

1. Your Rights under the Australian Consumer Law

1.1My products come with guarantees that cannot be excluded under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).

1.2If a product is faulty, not as described, or does not do what I said it would, you are entitled to a remedy. Nothing in this policy limits or excludes that right.

1.3The remedies in clauses 2 to 5 are offered in addition to your statutory rights, not instead of them.

2. Courses, Guides and Templates

2.1Digital products are supplied immediately and cannot be returned. I therefore offer a 14 day change of mind period in addition to your statutory rights.

2.2To request a refund, email info@propertypathway.au within 14 days of purchase with your order number.

2.3Approved refunds are made to the original payment method within 5 business days.

2.4I will not require evidence that you accessed or completed the product.

2.5I may decline a change of mind refund where the request is made more than 14 days after purchase, where the material has been shared, resold or distributed in breach of the Terms of Service, or where there is a pattern of repeated purchase and refund.

3. Property Reports

3.1A Property Report is prepared specifically for you, so different terms apply.

3.2You may cancel for a full refund at any time before I begin preparing the report.

3.3If I or my agency are engaged to sell the property, or hold an interest in it, I will refund you in full and will not prepare the report.

3.4If I am unable to meet a deadline you have notified to me, I will refund you in full.

3.5Once a report has been delivered, change of mind refunds are not available. If the report contains a material error, or omits something I undertook to cover, I will correct it or refund you.

4. Bundles and Upgrades

4.1Where you upgrade from a smaller product to a larger one, amounts already paid are credited to the larger product.

4.2Where a bundle is refunded, the refund is the amount actually paid.

4.3The Property + Wealth Vault and the Property Report 3-Pack are subject to the same 14 day period as other digital products, subject to clause 3.5 for reports already delivered.

5. How to Request a Refund

5.1Email info@propertypathway.au with your order number. You are not required to provide a reason.

5.2If you are dissatisfied with the outcome, you may contact the Office of Fair Trading in your state or the Australian Competition and Consumer Commission.